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The Sales Training Series: Stopping Objections Before They Start

Posted by Duane Sparks

"Your price is too high." "We're loyal to our current supplier." "I prefer your competitor's product." Classic...

Identify Theft: Security for a Digital World

Posted by Herman Lee

If you've opened up the newspaper lately, turned on the radio, or spoke with a colleague, chances are...

VoIP - Saving on the Bundle

Posted by Susan Anderson

The use of VoIP services is really in it's infancy at the present time, and like an infant will grow...

Will Someone Answer That Phone?

Posted by Dave Carter

Ringtones have become one of modern life’s necessary evils, something that we accept the value of while secretly cursing forever. No matter where you go during the course of your busy day, a cell phone is waiting to ring, warning its owner of an incoming call with one or another of those grating tunes that you are simply sick of hearing. Have they coined the term ‘ringtone stress’ yet?

Answering Machine Greeting - Things to Remember

Posted by Michael Russell

You've experienced it anytime you're about to leave a message for someone: You sit through 30 seconds of instructions on what to do to leave your message when it is common knowledge that we wait for the beep and speak. And then we turn around and make the same greeting on our own answering machine when we get one. The vicious cycle continues.

Company Policy Does More Damage to Customer Service Than Anything Else

Posted by Alan Boyer

As a customer service consultant I see things across many companies that most companies don't see while...

VoIP :: A New Era?

Posted by Justin Brown

Following the arrival of VoIP, or Voice Over Internet Protocol, the internet techies have been raving...

Top Bluetooth Wireless Headsets

Posted by Bradley James

Bluetooth headsets make up one of the fastest wireless markets here in the US and around the world. Headsets with Bluetooth wireless technology are capable of working with a variety of other Bluetooth enabled devices such as cell phones, PDAs, and digital music devices (like the iPod). Unlike conventional headsets, Bluetooth headsets do not require wires of any sort, but rather receive information from your portable device through 2.4GHz radio waves. The range of communication for most headsets is somewhere around 10 feet, which is usually plenty long.

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